Your privacy matters.

RWYN is operated by Cleon. We collect your name, email, phone number, selected gear, rental dates and handoff times, delivery address when needed, and notes you choose to share. For curated toy boxes, we ask for an age or age range; please don’t include a child’s full name or date of birth.

Bookings and accounts

Guest checkout is available. Signing in with a single-use email link verifies your email address and lets you see your bookings, payment status, and change requests. Account and owner sign-in use secure session cookies. Your bag is also saved in your browser.

Payments and email

Stripe processes payment details and calculates tax using the relevant handoff address. RWYN stores payment references, amounts, and refund status, never card numbers. Our email provider delivers sign-in links and booking, payment, change, cancellation, and refund updates.

Cart reminders are optional and off unless you opt in. A verified account may receive one reminder after leaving a bag unfinished. Turn reminders off in your account or use the unsubscribe link in a reminder. Abandoned bags are deleted after 30 days. Booking emails continue because they are needed to manage your rental.

Memberships, waitlists, and store credit

For members, RWYN stores subscription references, plan, payment status, the paid-through date, and your first paid Gold anniversary. Stripe handles recurring billing and the billing portal. Waitlist requests include your chosen gear, quantity, dates, and handoff details; positions are private. Damage reports, approved coverage, store credit entries, and temporary credit holds are retained to manage benefits and prevent duplicate use. Cleon can review these records in the private dashboard. We never store card numbers.

Who can see your information

Your bookings are available to you after email verification and to Cleon in the private owner dashboard. A private calendar subscription contains booking references and handoff times, not your contact details. We do not add advertising trackers or sell customer information.

Corrections and deletion

Update your profile in your account. To request access, correction, or deletion of booking information, reply to a booking email from Cleon. Payment and transaction records may need to be retained for business records. Expired sign-in links and sessions are removed by the background worker.